We help you do good research that is ethical, inclusive and makes an impact in the world
We do this by
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Capability
Building user research capability for researchers and teams. We run training and partnerships, to set up what you need to do good research
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Delivery
Leading user research projects with teams across charity, government and private sector; to help make products and services more human
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Community
Bringing together user researchers from across the industry to support each other, share learnings and improve our practice
What people say
"Sophie is the best researcher we’ve ever worked with. She’s meticulous and has an amazing ability to hone in on user and organisation needs in a way that’s holistic and supportive. This means her results really open eyes to what should be done straight away to make a better user experience, but also shows the potential of longer-term changes. Her approach doesn’t just look at tasks to hand, but organisation, communication, culture and people strategy. She hand holds clients through the process and helps them do more themselves. Sophie is also incredibly approachable and easy to work with. She gets the best out of everyone she works with."
Gemma, Managing Director at Hactar
“Thank you for the presentation this morning – it was so insightful and you managed to distil a lot of insight and loads to think about, into something really tangible and clear. I feel like we now have a lot to think about and discuss internally – but you’ve given us a really strong approach and framework, so I feel in a really good position in taking this forward! I’m really pleased with how this work has panned out and you really got a handle on who we are as an organisation from the offset, and meant we made progress really quickly and ultimately got every drop of insight possible out of the participants… Has been great to work with you.”
Head of Digital, Charity
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We’ve worked with
Some of the organisations we’ve worked with